Booking an appointment. All bookings require a £50 refundable deposit to book a date in our calendar. You can change an appointment with at least 14 days notice. A deposit paid is a commitment to attend your portrait session and viewing. Deposits are refunded at the viewing or may be put towards any purchases. 

On the day of your portrait session we allow a max 15 min for late arrivals, after that on most dates we would be unable to fit you in that day due to other bookings in the diary and another date would need to be booked and new deposit paid. Please be on time to avoid any disappointment.

We offer studio sessions at our studio in East Grinstead. Outdoor portrait sessions are weather dependent and subject to availability. Outdoor sessions we offer during the months April – November. Locations are determined by mutual agreement and limited to a 40 mile radius (included within our gift certificates) from our our studio. We may also offer sessions inside clients homes if suitable.

Gift certificates are non-transferable and no more than one gift certificate maybe be redeemed within 1 year per family.

Gift certificates have no cash value and will not be exchanged for money.

Gift Certificates/cards are for a full family portrait session, meaning all family members living in one household. WE will photograph as a family unit and create some individual portraits. You may also bring parents not living within a family household and grandparents. Includes our starting size full artistry unframed canvas print.

All parties involved in the decision of choosing the photos are required to attend the selection viewing at our studio for both studio and location sessions. All viewings take place at out studio. We do not cater for online viewings and no digital images are sent electronically to clients as previews.  In some cases we can offer same day viewings for studio portrait sessions. We do not select clients portraits on their behalf.

We require 4-6 weeks for printed works and framed art takes 2-4 months.

If you have purchased your gift certificate from another vendor any refunds must be directed to the vendor you purchased your certificate from.

Gift certificates must be presented at the time of attending your portrait session. In case of loss certificates will only be honoured where the certificate has been registered up on receipt.

These terms may be modified without notice and you should refer to this page for all current terms and conditions.

You agree to us storing of your digital images and all copyright remains with Paul Johnson. You may not reproduce any pictures without the express written permission of Paul Johnson.